R3600 gone in African Bank system

I went to African Bank at Campus Square Auckland Park on the 23 November at 10.45 wanting to deposit money into my daughters account. I saw the deposit machine in the corner. I did not know how to use it and asked assistance from one of two staff members that were there for assistance.The gentleman was assisting a customer. The lady was busy on her cell phone and pointed with her finger where I should press on the machine. I pressed the button and nothing happened. I then asked her again and she was still on her cell phone. I then tried to insert the money in the slot that I saw and no results. So I turned around to ask her again for assistance and by then she had put her cell down. She then came to assist me and pressed the button on the machine 'insert notes'. I put the notes again into the machine and this time it went through. When I wanted to put in my daughter's details the machine already had details of a K LUBAMBO showing. I panicked and asked the lady why his (she foned K LUBAMBO and he is a male) was showing on the screen and that it showed the amount that I put in the slot R3600 was showing deposited into his account. Then she asked me but didn't I put the details of the deposit in first. The screen showed in the left corner 'insert notes' and the right corner showed 'finish deposit '. When I showed her the screen she said that now there is a big problem. I told her that I did ask for help not knowing how the machine works. She said that she couldn't help me without K LUBAMBO finger to access his account. But eventually she got his fone number and foned him. But she went out of the bank to talk to him. When she came back in she told her male colleague in their language to tell me in English that K LUBAMBO works in the area and he doesn't know when he will be able to get to the bank. No problem I said I will leave my fone number and they could then fone me as soon as he reversed the money. It did not happen. I went the following day 24 November 2023 at about 8.45 and they (the lady and gentleman staff members that assisted me) had gone shopping. I waited 7 minutes and they came back from buying groceries. The gentleman told me that they tried foning K LUBAMBO again and his cell fone is off. We tried using my cell phone thinking K LUBAMBO would answer if he saw a different number. No luck. I was then told by the staff member ( gentleman) to get 2 documents for an investigation to proceed. One was an affadavit and the other was to open a case of ***** and theft against K LUBAMBO. I went to Sophia town Police station. Did the affadavit but could not open a case. Policeman told me that I couldn't open a case until K LUBAMBO actually starts using the money. How am I going to know that if African Bank cannot access K LUBAMBO's account? And this is now where I'm at with my R3600 that has now gone into the system of African Bank