Quick to close cards without getting back to the client

To whom it may concern

I emailed the bank on 23/04/2020 and 01/07/2020 making arrangements for my credit card because we received short time at work due to the pandemic. I have been reaching out to insurance claims to get some assistance but with no luck. I want someone to tell me how my account gets in arrears and now the card has been stopped when I have been doing your job for you and keeping you informed on the status of my finances and I was hoping to be assisted by what I had been paying for. As and old person you explain all these fancy benefits but are *********** to resolve issues. If you are not able to get ahold of me on the phone there is an email too, to show you made attempts on record of trying to reach me. Or digital communication is selective to your bank.