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annelie S

1 reviews | Active since Mar 2013

05 Sept 2015, 09:51

Questions

I have a credit card from african bank. I used it to save money and for rain days. I need to get a new card as this one expire! I went in and the guy looked at my ID and marriage certificate and just said that he need my new ID. There is a problem at home afairs with my ID. I cant understand because they have ALL my documents (new surname) om file. So why do i need to do everything again and they rufuse to help me! I want my new card. I pay every month. But i bet if i go for a loan i will get it in 10min.!!!

0
Replies (1)
African Bank
African Bank's reply05 Sept 2015, 12:35
Official
Hello annelieblackie,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***