Putrid & pathetic customer service

Absolutely pathetic customer service from this bank on the 27th a loan application was taken out with an indication everything went well all documents that was requested at the time was given however a week later no funds have been paid. When you call the customer service they give you every excuse in the book at first it was a bank transaction history that was needed then a employee confirmation letter which needed to stipulate the exact same information you see on a person's payslip which I find very stupid in which all these things that were needed I had to run around calling them no communication whatsoever absolutely putrid. Each time you speak to a consultant they tell you that what is on the letter they can't see which sounds dumb but coming from them it's understandable. I bank with Capitec and unfortunately sad to say I've never in my life experienced such horrible service. You basically run after them. I spoke to so many consultants a few to name Karabo,Katlego & Thulile. People take loans cos they are in need unfortunately African Bank does not know what loyalty, communication & customer service means when it comes to this. Way past the date I actually needed this loan. 😅. Took it in September we in October and these so called educated people are still reviewing an employment letter and a pay slips for almost 2 weeks now. Sies!