PUTRID/HORRIBLE SERVICE FROM AFRICAN BANK HEAD OFFICE

<p>I have an existing blue credit card with African bank with an instalment of R958 per month which I paid every month. Last year i had a bit of financial difficulty and app**** for mediation and then reversed 2 of my monthly payments. African Bank then contacted me to make an arrangement of R200 on the arrears as well as my monthly installment of R958 which i agreed to. In March I took out a personal loan with African bank and the consultant at the branch asked if I would like to pay up the arrears which was R2266 on my credit card which i then agreed to. </p> <p>After the arrears was paid up in march they ARE STILL DEDUCTING r200 EVERY MONTH FOR THE ARRANGEMENT!!!!!!!!!!!! Why are they deducting if the arrears was paid up?????????????????????</p> <p>The card was then "warmed" and could not be used. I then enquired and went to the branch to have it unwarmed. The branch was unable to unwarm it due to my residential address being incorrect. I provided the branch as well African Bank head office ( (emailed the documents to ***) with the correct proof of address.</p> <p>After several attemps calling the credit card department each and every consultant i spoke to at customer service gave me different explanations to why the card was warmed. </p> <p>I received an email back from them saying that the proof of address must be stamped at a branch and then sent back to them. Visited the branch who stamped the documents and they then emailed it to head office.</p> <p>Again i contacted African Bank and got a lot of bull**** stories from the consultants.</p> <p>Visited the branch to sort out the problem but they could not assist me either. as they cannot find an active credit card account for me. I pay R958 each and every month but there is no account!!!! what **** is that!!!!</p> <p>I again contacted the call centre today and spoke to Zanele Nkosi who gave me bull**** stories again. She then put me through to collections to ask for a refund on the R200 rands they are deducting every month and spoke to a very ****y african guy, when he could not help me i asked him to call a manager and guess what....i was on hold for 6 minutes waiting on a manager and i then put down the phone.</p> <p>Why is African Bank deducting money but cannot give you proper customer service??????????</p> <p>I am freaking angry and want to know what the problem is on this credit card otherwise i will refuse to make any further payments and report this happening to the Ombudsman to resolve.</p> <p>I am a good African Bank customer and have been with them for years to receive such **** from them.</p> <p>If a manager or a higher authorit does not call me back today before 16:00 iw ill have to take this matter further with severe consequences.</p> <p> </p>