Pure ignorance

<p>Firtsly i increased my installments to R3000, all accounts included. One account that has been paid in full. But now for the last couple of months an a amount up to R5000 has been deducted from my bank account. When calling it states calls are being recorded, so why was my agreement not met each month. Every time i had to reverse the payments as it was not part of the agreement i made. So the question remains is the pure ignorance on your part or are there a few incompendent staff amongst you. Reversal of payments reflects negative on my credit profile.</p>