RS
RICHY S

1 reviews | Active since Jan 2016

01 Nov 2016, 13:20

PUNISHED FOR MAKING GOOD

<p>I have loan account ( ********** 006) with African Bank which I am currently paying off. I was in 2014 April rentrenced and went into voluntary debt counselling and we arranged for new payment terms with AB. In December 2014 I got a employed again (self-employed) and we back to African Bank to negotiate new payment arrangements which were substantially higher (R1513.00) than the previous one from the debt counselling (R1013.00)...THIS WAS MY FIRST ACT OF GOODNESS. In August I arranged to pay an extra R5000 a month for 4 months to bring the arrears to zero (at some point in 2014 I stop paying to due to lack of income)...MY SECOND ACT OF GOODNESS. This month I got a shocker when I was charged R2624.98 in legal fees incurred. I have not been courteously informed of this nor has it been explained on the statement and neither can the help desk agents explain what is it for instead i get sent from pillar to post when I inquiry these charges. I rather stop paying this loan completely than being treated this way at least I will be a deliquent client for a principle...I deserve an explaination for the legal charges on my statement. </p>

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Replies (1)
African Bank
African Bank's reply02 Nov 2016, 15:02
Official

Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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