Pulling on the dead FNB horse?!

This is the 4th time that i must ask hellopeter to help with my online banking problem. The last time i was informed that the problem is still being investigated. FNB has to be in a terrible administrative mess if it takes this long to solve this problem. I haven't been kept up to date about the progress,wasn't been contacted again and only received the silent treatment from their side. Again:highly unprofessional,not client friendly and poor service. How long is this still going to take????