SF
Sarah-Jane Flatman
1 reviews | Active since Jan 2016
04 Jan 2016, 15:35
Providing the wrong details to clients
After my company (a law firm) received over 50 phone calls today from Africa Bank customers regarding an SMS containing our number as a contact for Africa Bank, i tried to call them and notify African Bank of this, i was met with rude consultants and no solution to my problem. African bank clearly has no regard for their clients if they do not provide the correct contact details or rectify their mistake.
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Replies (1)
African Bank's replyOfficial
05 Jan 2016, 15:49Hello Flattyman,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
African Bank's reply05 Jan 2016, 15:49
Official
Hello Flattyman,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***