1 reviews | Active since Dec 2011

04 Mar 2016, 23:23

Proud customer!

As a dedicated ex African Bank employee and now customer i know that AB always go the extra mile for their customers and hence the need for this humble request.Ive had 6 loans with AB in total now and one credit card,that proves my point that i value doing business with AB.In 2014 i experienced some real financial pressure and as a result could no longer pay my credit commitments to AB and fell in arrears with 150+ days as reported on my ITC credit record.In 2015 my financial situation has improved and resulted in me paying R62000 in cash to settle these 2 loan accounts in full.The payment history for these 2 accounts however reflects really bad on my profile and a constant reminder of the financial strain i endured back than.It would mean the the world to me if the Good Bank can WOW their customer once more and remove the 150+ days arrears for *** and ***, for the period April 2014-Feb. 2015.I promise ill remain proactive in my approach to my debt going forward and will remain a loyal AB customer for life!Do this for your loyal AB customer and ill sing your praises AB until kingdom comes!Ive sold more than a 1000 loans for AB in my time there..this is a small ask?

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Replies (1)
African Bank
African Bank's reply05 Mar 2016, 11:44
Official
Hello uduplessis,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***