AF
Andrew F

1 reviews | Active since May 2013

10 Jan 2025, 10:48

Promises gold but makes you old.

Had an account with this bank years ago. A week ago, I app**** for another. Being promised the world and stars after being approved AND ACCEPTING ALL T's and C's, it's the one 'Its still under review' scripted answer to another. Asking for issues to be escalated turns out on nothing but empty promises. Missed three oppertunities because of them dragging their feet, and I cant go to other companies as it hurts my credit profile to have hard enquiries done. Managers and supervisors are non existant. The only thing working overtime is the damned marketing robot that has phoned me 40 something odd times!

Phoned this morning, and guess what. I get the same watered down scripted answer with a promise to be contacted. This company promised me everything, and gave me nothing but sleepless nights, affecting the well being of not only myself , but my entire family and business.

0
Replies (3)
African Bank
African Bank's reply10 Jan 2025, 15:52
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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AF
Andrew F's update13 Jan 2025, 08:45
Reviewer Update
Trying to get hold of the Social Media agent whom advised me 24 hours. and I am still being GATED by the dang call center agent who has the gall to tell me as per script about all the wonderful products I can enjoy! What BS is this that your marketing works flawlessly but actually delivering on your promises is a big fat FU to customers!
African Bank
African Bank's reply13 Jan 2025, 12:54
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Your African Bank Support Specialist team
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