Profile update at the institution

This poor fiduciary by the institution has costed me big time to date after settling the account they're still hold my profile as someone who owes them as they claim Blake and Associates are accountable of my profile....how when Blake has long updated my profile?I have been to one of your Benoni branches and to date you are unable to update my profile on your system yet you were part of EHL....I therefore impose the institution to update my profile