profile blocked and no help frm call centre

i registered online for virtual branch, and lo and behold my profile got blocked, so i called the call centre and the guy told me dont worry mam im sending an email to tech support youre account will be unblocked today and you will get an sms notification. a week later nothing happened i called yesterday and same thing only this time the supervisor on duty said ten to fifteen minutes and the profile will be unblocked, still nothing, i called today AGAIN and was promised the same and still nothing. annoyed to say the least as i cannot do anything online on my profile!!!!