problem still not solved

Once again i am resorted to air my complaints on hellopeter. After my last complaint....i was told (by the consumer advocate) to go to my nearest african bank branch and apply for a payment break for end of april...meaning that my debit order wont go off but i will manually make the payment to cover my arrears...(PLS NOTe..i am in arrears because african bank refunded my installment..putting Me in arrears). I did go to the bank to apply for a payment break..(after receiving an sms saying i can apply) and guess what, i was put through to the call center when i got to the bank and they told me i dont qualify for a break because i am in arrears.<br> <br> Firstly, i am in arrears because african bank refunded me then told me i am in arrears and need to make arrangements with the collections department. I will not. This needs to be sorted NOW. PLEASE MAKE SURE YOU (AFRICAN BANK CONSULTANT, ADVOCATE) know all the details of my complaint before contacting me as i am not going to explain the situation over and over again. (If African bank had told me before they refunded me that i would now be in arrears, i would have told them to not refund me. they first refunded me, then told me i am in arrears