HK
Hlamala K

1 reviews | Active since May 2021

08 Jun 2022, 12:04

Problem resolved after 3 months.

Hello Peter. After I wrote a complaint about African Bank poor customer care service. 05 June 2022 regarding a problem I had from March to 07 June 2022. My problem has been resolved, through a Gentleman by the name of Brian from African Bank Clearwater Mall branch. Brian was able to resolve something that the 'IT' department and the head office could not resolve for 3 full months. Thank Brian for excellent customer care service. Through the branches I went to Brian was the only consultant who did followup on My case. The head office and the national customer for 3 months I had no call from them they only called after I wrote a review on this platform, how pathetic.

Thank You Hello Peter for this platform. Thank Brian from African Bank Clearwater Mall Branch.

0
Replies (1)
African Bank
African Bank's reply08 Jun 2022, 12:13
Official
 Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this. 

We hope to talk to you soon. 

Your African Bank Support Specialist team  

Best regards,