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Thutoneo M

1 reviews | Active since May 2017

06 Nov 2023, 11:51

Prescribed Debt letter

I explained to the consultant that contacted me that i cannot get to an african bank branch at the moment and im in the rural areas for quit some time. It was explained that i need to update my details in the branch which is why i explained that i cannot get to a branch. Can someone assist with this letter please.

0
Replies (7)
African Bank
African Bank's reply06 Nov 2023, 12:55
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***
TM
Thutoneo M's update06 Nov 2023, 13:18
Reviewer Update
i cannot access my profile on the website because its blocked. i also cannot go to the branch, i keep saying this. chat to a specialist where cause i see stars on that part, the number is hidden. can someone please email me on ***
African Bank
African Bank's reply06 Nov 2023, 15:17
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. Once your profile is blocked you'd need to visit the branch for further assistance.
TM
Thutoneo M's update06 Nov 2023, 15:20
Reviewer Update
i can send my details via email. i just explained that i cannot make it to any african bank branch. You can call me i can confirm, can someone please assist me.
TM
Thutoneo M's update06 Nov 2023, 15:22
Reviewer Update
iv been struggling with this for w while now, and the only thing i need is just a letter and i keep telling you i cannot get to any african bank branches. Cant the confirmation be done via me sending me the details, or call?
African Bank
African Bank's reply06 Nov 2023, 16:01
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch.

Your African Bank Support Specialist team
***
TM
Thutoneo M's update06 Nov 2023, 16:11
Reviewer Update
what??? can you please respond with details on how to resolve this??