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Gugulethu M

1 reviews | Active since Nov 2024

28 Aug 2026, 11:36

Premiums payment declined by African bank

I'm logging a complaint on behalf of Zanele Zungu about a funeral cover .She claims that the teller that was assisting her couldn't explain that she is not supposed to cover an extended family member.She now wants a money for the premiums back but the African bank is not bugging to do so.Ref no.is ***.....ref ***,ref ***9.

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Replies (3)
African Bank
African Bank's reply28 Aug 2026, 11:50
Official
Thanks for speaking up and calling us out.
We would only be able to accept the details and help the applicant/policy holder directly. This is in line with the Protection of Personal Information Act (POPI). Zanele can call at any time on ***for further assistance.

Your African Bank Support Specialist team
GM
Gugulethu M's update28 Aug 2026, 12:03
Reviewer Update
Ok will forward it to her or you can also contact her as well her no is ***
African Bank
African Bank's reply28 Aug 2026, 12:12
Official
Unfortunately, we are unable to accept or discuss the policyholder's details through a third party. In line with POPI requirements, we can only assist the policyholder directly.

Kindly ask Zanele to contact the Support Specialist team on ***for assistance, and they will be happy to assist her.

Your African Bank Support Specialist team