KK
Kayla K
1 reviews | Active since Jul 2020
15 Oct 2025, 08:53
popia breach
Agents are always unprofessional when they call, they call before 6am and after 7pm. the worst has been when they told me I have an outstanding loan for R17 000. i have a credit card not a loan, I asked for the statement of this loan to be sent to me - they sent me a different clients statement. Unprofessionalism and a breach of popia. I dont trust my data is safe with them nor the transactions.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
15 Oct 2025, 11:45Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply15 Oct 2025, 11:45
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
KK
Kayla K's updateReviewer Update
15 Oct 2025, 11:47I answered and the phone was dropped by the caller. please call again
KK
Kayla K's update15 Oct 2025, 11:47
Reviewer Update
I answered and the phone was dropped by the caller. please call again
African Bank's replyOfficial
15 Oct 2025, 15:12Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply15 Oct 2025, 15:12
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
KK
Kayla K's updateReviewer Update
16 Oct 2025, 11:18I still have not received a call and Hello Peter sensors out the number you give so we cannot see it. I'll rather take this to NCR and Information regulator. because now that I need a call suddenly I'm not being harassed anymore
KK
Kayla K's update16 Oct 2025, 11:18
Reviewer Update
I still have not received a call and Hello Peter sensors out the number you give so we cannot see it. I'll rather take this to NCR and Information regulator. because now that I need a call suddenly I'm not being harassed anymore
African Bank's replyOfficial
16 Oct 2025, 13:04Thanks for reaching out to us. I have contacted you however the connection was not stable as we could not hear each other. Kindly advise when we can give you a call back or please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply16 Oct 2025, 13:04
Official
Thanks for reaching out to us. I have contacted you however the connection was not stable as we could not hear each other. Kindly advise when we can give you a call back or please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team