Poor turnaround time

I app**** for Personal Loan last week, the same day I app****,I was advised to email supporting documents, which I did. Next day I called in and was advised they can see the documents so will escalate it. On Friday still nothing. I went into a Branch on Saturday for assistance, they were only able to reset my profile so I can upload my documents again on the App. I did this and it showed application being reviewed. This morning I got an automated call asking for my documents again, so I went onto the app which was requesting my documents again now, for the 3rd time I uploaded them. A consultant called me and gave me her email address and I sent my documents again (4th time) to her at 8:45. I've called customer care and emailed her for an update and still nothing. I can not possibly think that it can take this long if Im an existing client or just in general. Tomorrow is public holiday so most likely won't get assisted then either.. Very long turnaround times, its frustrating.