Poor Srervice from African Bank Call Centres

I have app**** for a loan, first their website is not user friendly, because as soon as you get to the screen that allow you to load your document, only allows you to load 1 document the it blocks you. When you call the call centre to to help you they say use the whatsapp then when you do load it on the whatsapp they didnt get it. I ahve app**** or a loans last week and have loaded my documents every singe day from Tuesday and I they still have a problem with the documents. This is very poor services. I am 108km from any African bank of FNB to draw bank statements. They want me to go to a branch and submit all my documents there. I am very disappointed because this is the second time I have trouble applying for a loan from them and its the second time that I experience this bad service