poor services

My Fiancee app**** for a credit card on the 2nd of September 2021 on the 4th of September 2021 she was called and the contract was finalised, debit order dates, debit order amounts and final offer of the amount for the card. she was then told she needed to do biometrics so she went to the branch and did the biometrics she even received the credit card, but guess what the card does not have any funds in it because they still have to verify employment for the over a week now.

We are really annoyed that you can give a client a card and then they have to wait almost a week for the funds to be deposited and when you contact them they say the same thing the application is pending but yet we received a final over and there is a verbal contract that was finalised.

Please assist us to get this matter resolved as we have the recordings and we have been patiently waiting be cant wait any more.

Contact us on ***