POOR SERVICES

Dear African Bank,

I am writing to express my extreme dissatisfaction with the handling of my fixed deposit accounts. I have two such investments with your institution, and despite my repeated efforts to address an issue, your team has failed to resolve it competently.

Last month, I made several calls to your consultants to rectify the payout frequency on both accounts. It became clear that the consultants repeatedly confused the accounts and my instructions. The last consultant I spoke to assured me that everything had been corrected and confirmed the updated details for both accounts.

However, I was appalled to find that one of the accounts has now been paid out monthly, contrary to my instructions.

It is unacceptable that such a straightforward matter cannot be handled efficiently by your employees. I even took the time to visit your Gateway branch, where I was reassured that everything was in order. Clearly, this was not the case.

I demand an explanation for this recurring issue and immediate corrective action to ensure the proper handling of my accounts moving forward. This level of service is unprofessional and unacceptable for an institution entrusted with customers' investments.

I strongly advise against others investing their funds with African Bank until significant improvements are made.

Should this matter fail to be resolved, I will be taking it to the ombudsman.