POOR SERVICES

I PAID BOTH OF MY ACCOUNT IN FULL AFTER RECEIVING SETTLEMENT AMOUNTS. THE BANK DENIES SENDING ME THE SETTLEMENT AMOUNTS VIA EMAIL AND YET STILL SENDING ME ACCOUNTS WITH INTEREST. I HAVE SENT MY PROOF OF PAYMENT WITH THE LETTER FROM THEM FOR THE AMOUNTS OUTSTANDING AND STILL THEY SAY THAT THEY HAVE NOT RECEIVED ANY PAYMENT AND MY ACCOUNTS IS IN ARREARS. I HAVE PROOF OF THEM RECEIVING MY EMAIL THAT WAS SENT TO THEM AND THEY STILL DENY THIS. THIS SITUATION WAS ESCALATED TO THE HEAD OFFICE WITHOUT ANY SUCCESS.<br> <br> THEY ARE REFERRING ME FROM THE ONE DEPARTMENT TO THE NEXT AND ALL I WANT TO DO IS TO SETTLE MY ACCOUNT.<br> <br> I YOU NEED A LOAN THEY ARE TO HAPPY TO HELP BUT OF YOU WANT TO SETTLE YOUR ACCOUNT THEY JUST WANT MORE AND MORE INTEREST ON FULLY PAID ACCOUNT.<br> <br> FOR A BIG COMPANY THEY HAVE PATHETIC CUSTOM SERVICES AND I WILL NEVER EVER REFER ANYONE TO AFRICAN BANK.<br> <br> THIS IS EFFECTING MY CREDIT RECORD AS RESULT OF INCAPABLE EMPLOYEES NOT DOING THEIR JOBS OF LACK OF TRAINING???<br> <br> AFTER PHONING AGAIN FOR THE ACCOUNT TO BE SORTED OUT I HAVE RECEIVED AN SMS WHERE THEY AGAIN ASKED FOR PROOF OF PAYMENT. THIS WAS SENT TO 5 DIFFERENT EMAILS AND WAS FAXED.<br>