Poor services

Item: African Bank
Rating: 1
Author: Magdaline M

Am very disappointed with the service I've been getting . I received a settlement offer on the 6 February 25 and made payment on the 25 February 25. I was then told Ill get the paid up letter in 48hours today its a week later when I call bear in mind this is my 3rd call I get told that they will escalate to the manager which was done 3times now. can someone help me please or advise why is there such a delay

Helpful (0)

Replies (3)

African Bank's replyOfficial

10 Mar 2025, 12:56

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply10 Mar 2025, 12:56

Official

Magdaline M's updateReviewer Update

10 Mar 2025, 13:01

Hi I answered your second call and call disconnected . please call again cause I don't have airtime to call again.

Magdaline M's update10 Mar 2025, 13:01

Reviewer Update

Hi I answered your second call and call disconnected . please call again cause I don't have airtime to call again.

African Bank's replyOfficial

10 Mar 2025, 14:44

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***

African Bank's reply10 Mar 2025, 14:44

Official