Poor Service worried they will do ***** on my Bank because they have my personal belongins

I am Bongisa I took a loan at African Bank last week Friday on the 4th of September at Midrand Branch Boulders with Lesiba until today they have not resolved my pay my money . I did everything at the Branch and I even swiped my card for debit installment of the new loan. Their service is very poor and the Branch Manager and the Consultant have not even bothered to call and report what is the issues except that they keep saying it's because of the pandemic and they now utilize a new system. I have been calling them back forth and they giving excuses after excuses . I have been a reliable client with a good profile I have never missed any payment except when they offer me a payment break. I am worried that they will be a ***** on my account because they swiped my card so the new loan can debit month end .

I am not happy with their service and they not doing me any favor because I pay. I want to report them so that they can process my loan and resolve this issue.

They don't care and I have been calling their Sales department everytime they always say my application is sitting me IT. Fine during the week on the 8th September I was called to come authenticate my thumb fingers as they advised they cant release the application queues and I went there hoping they will now resolve this issue. The Branch Manager is very rude and does not even take accountability of their actions, firstly I expected them to prioritize and escalate the issue as a P1 so that their IT guys can resolve this. Nothing has been done unti today 11th September.. I have just called the Branch again this morning I asked Lesiba why are you not even reverting back to me and inform me whats happening, I asked him if he has been making a follow up and if he has escalated the issue and what feedback has he given me in regard with this application .

I'm not happy with their service I would like to expose them so that they can be aware that this impacts badly to the business. There is absolutely no customer satisfaction