poor service with false hope

On the 21st Dec, i made an online application for a loan and was approved R3000 and on the very same day a lady called me to confirm that my loan was approved and that i need to go to a branch to complete forms. I went to the Woodward branch and was served by a lady Joy. she was very helpful and helped me complete the forms and reassured me that the loan is approved for the same amount. She told me the money would be in my account within 48 hours. I waited and the next day i called the branch and was told my application has been referred to headoffice to confirm employment. I waited until the 28th, did not receive any feedback until i called only to find out that it was declined because I have an account in arrears. Why was I given false hope, why didn't the system pick that up the minute I app****???? I MEAN I APP**** ONLINE AND ALSO CONFIRMED THAT IN PERSON AND WASTED MY HARD EARNED PETROL MONEY GOING UP AND DOWN TO THE BRANCH OF WHICH I HAD TO WAIT AN HOUR AND WAS PROMISED THAT THE MONEY WILL BE IN MY ACCOUNT AND NOTHING. They didn't even have the decency to send me a sms, call or even notify me that it was declined. Poor service and very unprofessional behavior.