POOR SERVICE, UNHAPPY CUSTOMEE

My husband is trying to apply for Vehicle finance. We found out African Bank has listed him as a default on ITC. When contact African Bank to find out how much is the arrears to bring the account up to date and to get a letter from them stating that the account is up to date in order to the bank to approve my Husband vehicle finance, the agent I spoke to said once the arrears is paid up I will get a letter stating the account is up to date. First of all I was given different amounts to pay and I feel this misleading. They keep giving statements, which the bank doesn't accept they want a letter confirming the account is up to date. When we went to he branch and the called African Bank my husband was told the same thing pay the arrears and they will give him a letter to state the account is no longer in arrears. I spoke to Shirley Mduli who also advised the same. Now when my husband is requested the letter as he have limited time to submit to the bank, they saying they don't issue letters. AFRICAN BANK DOESN'T DELIVER ON THEIR PROMISE THEY ARE *****S AND LOVE TO LIE TO CUSTOMER JUST SO THEY CAN GET MONEY OUT OF THEM. I AM GIVING AFRICAN BANK A DEADLINE FOR THE LETTER. IF NOT RECEIVED ON MONDAY I AM TAKING THIS MATTER TO THE OMBUDSMAN.