Poor service, Passing the buck, excuses, feedback

<br> On Wed 3 June I was contacted by your Westgate Branch to apply for a loan. On Thursday 4 June we completed the deal in your Branch. I was informed that African Bank would contact our HR to confirm things and then the loan would be disbursed. I was then again told by the Branch they require a letter which I provided. I was contacted again on Monday 8 June to provide our Salaries Department number. I was again contacted by the Branch to provide an alternative number, which I provided my HR Managers full contact details.<br> Since then I have been in telephonic contact with the Branch and get spun one excuse/story after the other. Up until now nobody from the bank has contacted our HR to confirm employment and the fact that I am not on any retrenchment list. (As per you procedures for sub groups undergoing retrenchments)<br> 0n 10 June 2015, I was informed by your Branch that the matter was with their Regional Manager, but could not give a turnaround time. Is this Regional so busy that he/she cannot provide a customer service? On Thursday 11 June I phoned your complaints line on ***, and spoke to an agent w