Poor service of African bank

I only got this sms on the 8th September. 2023. After I a logged my claim for my late cousin Jannetjie Louw at East gate mall Johannesburg.

Your African Bank Funeral Plan Claim ABWEB*** has been received. ‪***‬ Auth.FSP Reg.NCRCP7638

Nosipoho said on the 18th the claim will be paid on the 19th and still nothing as been paid.

Can I have my claim settle down with payment?

Renay

Your African Bank Funeral Plan Claim ABWEB*** has been received. ‪***‬ Auth.FSP Reg.NCRCP7638