Poor service, no customer input

Item: African Bank
Rating: 1
Author: Loretta T

I had an agreement with African Bank i will pay R450 for 36months because that is what I can afford now they increased debit order to R1644 without consulting me,now the consultant say it was the initial payment for a 9000 debt,they resist to acknowledge that we had an agreement that I will pay R450

Helpful (0)

Replies (2)

African Bank's replyOfficial

02 Sept 2026, 15:58

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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African Bank's reply02 Sept 2026, 15:58

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's replyOfficial

08 Sept 2026, 09:13

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
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African Bank's reply08 Sept 2026, 09:13

Official