Poor Service From Call Centre Agent

I called the African Bank contact centre to query an unscheduled debit order. <br> <br> The call centre agent could not assist me because I forgot some of the information that was needed. Instead of politely explaining that she abruptly told me she cant assist and hung up the call without a greeting.<br> <br> This is not the first time that I receive such bad service from an African Bank Call Centre Agent.<br> <br> Does African Bank not train their call centre agents on the value of good customer service?<br> <br> Based on the poor service I have received from African Bank I have a negative perception of African Bank and no desire to do any future business with them.<br> <br> This is the first financial services provider I've dealt with where call cente agents are this rude!