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Deven P

1 reviews | Active since May 2018

30 Jul 2019, 10:15

Poor service from a company I once respected

How is it possible that the legal department of this organization has no number to be contacted on? No email address to email? There is no complaints telephone number nor is there an email address? Can some one with more seniority urgently contact me.

0
Replies (5)
African Bank
African Bank's reply31 Jul 2019, 09:56
Official
Good day

We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.

Your African Bank Support team 
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African Bank
African Bank's reply31 Jul 2019, 10:51
Official
 
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly. 

Talk to you soon. 

Your African Bank Support Specialist team 
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African Bank
African Bank's reply01 Aug 2019, 08:38
Official
 
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. 

If you need anything else, we're only a phone call away. 

Your African Bank Support Specialist team 
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DP
Deven P's update07 Aug 2019, 10:40
Reviewer Update
Good day, so last week I recieved a call from African bank and they promised to send me a settlement letter and till date I hv not recieved the correct letter. An agent sent a letter yesterday but it was not what was agreed on. Still waiting for the correct letter. The wait continues.
DP
Deven P's update17 Sept 2019, 13:28
Reviewer Update
And so the wait continues, no word from African bank. I need to know what my full and final settlement amount is for my credit card! I want to settle and be rid of this debt