Poor Service!!!

Item: African Bank
Rating: 1
Author: Tshepang M

This has to be the worst service ever received on planet earth. A week ago, I tried to open up a African Bank account, when i typed in my ID number I noted it was registered to some else's account. I called 7 times, the consultants ALL HUNG upon me with out any assistance. Today I went to their branch in Randburg Square and the consultant there looked at my original ID and proof of resience and referred me to Home Affairs without trying to understand or resolve my matter. The last time I checked Home Affairs does not deal with FICA documents to open up an African Bank account. It is like they just do not want clients or do not care about the few that they do have!!!

I am appalled by this kind of treatment, begging consultants to listen to you?

Helpful (0)

Replies (3)

Tshepang M's updateReviewer Update

26 Oct 2021, 12:55

I have beeeeennnnn calling you and as I have been saying the consultants hang up on me. Which number are you calling as my phone is on hand. Should I share my phone number?

Tshepang M's update26 Oct 2021, 12:55

Reviewer Update

I have beeeeennnnn calling you and as I have been saying the consultants hang up on me. Which number are you calling as my phone is on hand. Should I share my phone number?

Tshepang M's updateReviewer Update

26 Oct 2021, 13:22

That is the one, you may call back as I would like this to be resolved.

Tshepang M's update26 Oct 2021, 13:22

Reviewer Update

That is the one, you may call back as I would like this to be resolved.

African Bank's replyOfficial

26 Oct 2021, 14:11

Good day

We've escalated your concern to internal complaints .Our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank

Support Specialist team

African Bank's reply26 Oct 2021, 14:11

Official