Poor service

This bank is very useless, dishonest and enjoys sitting back and lazing around. I’ve app**** for a credit card online on 21/10/2021. After getting a final approval, I was notified that the process takes 48 hours to finalise everything as well as having to collect the card. From then till now they’ve been asking me to constantly upload documents in different formats and still they have not sorted out the is, I’ve even visited a branch and was not able to get any assistance. Above all of this they’ve constantly been lying that they would call us back before the end of the day and still I had to request a call back. Waiting on a response from them has now made it difficult to apply elsewhere due to the fact that this will affect my credit score.

African Bank has really wasted my time and I personally feel that they serve no purpose in this country. They should be shut down for absolute poor service.