Poor service

I invested on a 5 year fixed deposit. expiring date was 19 August 2024. I went to the bank twice prior to the maturing date to arrange for the money to be paid into my Nedbank account. On 21 August I again went to African Bank to enquire about the pay out as I did not receive the money. After a battle with them and their head office , they promised the payout. They informed me that I would only receive it in another 5 days as they cannot do a instant pay. I find that very disappointing as I do instant paying often.