Poor service

Dear African Bank Customer Service,

I hope this message finds you well. I am writing to formally address a recent issue I encountered regarding my canceled funeral policy with your institution.

I had decided to cancel the funeral policy I held with African Bank, yet after a month, I was surprised to find that a debit was made from my account for the policy. This unauthorized transaction has caused me considerable inconvenience, as I had other financial commitments and intended to use the funds for personal matters.

Upon realizing the error, I contacted your customer service to have the debit order reversed. During this interaction, I spoke with your manager, Kgaleletso, from the Funeral Department. Unfortunately, I found the conversation extremely unprofessional. Kgaleletso was dismissive and repeatedly spoke over me, making the situation even more frustrating and stressful. Such conduct is unacceptable, and I expect a higher level of customer service, especially in matters concerning my finances.

I kindly request the following:

The immediate reversal of the unauthorized debit from my account. A formal apology for the unprofessional behavior I experienced. Assurance that no further debits will be made from my account regarding the canceled policy. This matter has caused unnecessary stress and financial inconvenience, and I would appreciate it if it is resolved promptly. I trust you will take the necessary actions to rectify this situation. I look forward to your immediate response.

Thank you for your attention to this matter.

Kind regards, Mulalo Malcolm Silimela ***