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Damien P

1 reviews | Active since Sept 2022

11 Sept 2022, 10:49

POOR SERVICE DELIVERY , FAILED IN KEEPING THEIR PROMISE

After I put my review about my African bank rewards, about 5 people contacted me from African bank at the same time on the 2nd of September 2022. I spoke to one consultant who was from the Social media Department, she went through my bank statement with me and I had to show her that I did make the necessary requirements to recieve my rewards. She apologised thereafter and advised that she escalated my query to the Rewards Department and that I would recieve my Rewards by the 10th of September 2022. Today is the 11th of September 2022 and its very disappointing to not get any source of feedback from African bank. They made a promise to give me my rewards and did not. Very very POOR POOR SERVICE DELIVERY. I THOUGHT AFRICAN BANK WOULD HELP ME BUT THEY ARE UNPROFFESSIONAL. I AM THINKING OF CHANGING BANKS BECAUSE THEY MAKE PROMISES THAT THEY CANNOT KEEP.

My contact number is : *** Email : ***

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Replies (4)
DP
Damien P's update12 Sept 2022, 09:12
Reviewer Update
I was sent an SMS that my query has been resolved after I had recieved a call from a consultant Yesterday.
I waited and till now I have not recieved the link or SMS to claim my African Bank Rewards.
Looks like I will be visiting a Branch today to change banks.
I can't bank with a bank that sends me promising feedback with no action.
Action speaks louder than empty promises.
Very disappointed by you guys service honestly.
I have nothing left to say.
From the 2nd till today! Agh no man! come on guys!?!
DP
Damien P's update13 Sept 2022, 22:45
Reviewer Update
I would say your service is PATHETIC!
I had to call African bank yesterday and a consultant Thandeka advised me that my reward would be sent to me yesterday before 4pm, it is now the 13th of September and still no feedback , no call from you guys, no care what so ever.
This is the worst bank and i would NOT ADVISE A FRIEND OR FAMILY MEMBER TO BANK WITH YOU GUYS.
Yourl just waste peoples time.
Gave me a reference that my query is solved but i dont know what query you guys solved because certainly you guys FAILED TO give me my reward which I HAVE QUALIFIED FOR.
Yourls consultants are useless they dont even work they ask you to hold and go for 20 mimutes making you get tired of holding and eventually cutting the call.
I don't even care if you guys dont give me my rewards anymore.
YOU GUYS JUST PHONE AFTER A REVIEW IS PUT HERE AND SPEND MINUTES ASKING OTHER NONSENSE THAN SORTING THE DAMN QUERT ITSELF.
I have changed my salary to another bank and will visit a branch to close my account.
Thank you for your POOR AND PATHETIC CUSTOMER SERVICE AND FOR WASTING MY TIME.
DP
Damien P's update20 Sept 2022, 10:17
Reviewer Update
African bank keeps sending me Sms's that my query has been resolved but i have NOT RECIEVED MY REWARDS AS YET.
I AM WAITING FOR FEEDBACK AND MY REWARDS BUT YOU GUYS ARE JUST BULL****TING ME.
WHERE IS MY REWARDS THAT I LODGED A COMPLAIN FOR ON THE 2ND OF SEPTEMBER 2022?? ITS BEEN MORE THAN 18 DAYS NOW THIS IS ****** RIDICULOUS!
DP
Damien P's update20 Sept 2022, 10:31
Reviewer Update
The consultant Thandeka said that i will be given feedback but none was given.
Uptill today I have not received my African bank rewards.
I honestly don't know how can a bank so big take more than 18 days and still nothing yet.
All i got was sms's stating that the query has been resolved. If so then WHY HAVE I NOT RECEIVED MY REWARDS AS YET?! ..
VERY FRUSTRATING!
VERY VERY POOR CUSTOMER SERVICE.
YOU GUYS CLEARLY DO NOT WORRY ABOUT THE SATISFACTION OF YOUR CLIENTS.
I ÀM STILL WAITING FOR A CALL WITH THIS REGARDS.
NO UODATE WAS GIVEN TILL DATE.