Poor service delivery

Good Day ,<br> Just last week , I lodged a complaint with Hello Peter against the above mentioned supplier for excessive telephone calls, In that complaint I have requested for my full loan contract agreements every single signed page of it. There was however a telephonic request made prior to that ,where I spoke to a lady by the name of Margret on the 19th @ 14:40,who promised me that I should receive the documents as requested within 5 days. From the 19th up until today, still nothing 7 days and counting?