POOR SERVICE DELIEVERY

IT'S BEEN A YEAR AGO I DISPUTED THE ********** ACCOUNT THAT WAS OPENED WITH MY IDENTITY DOCUMENT THAT WAS ****** ON THE YEAR 2010. I SUBMITTED RELEVANT DISPUTE DOCUMENTS ON REGULAR TIMES AT THE BRANCH IN TOWN BECAUSE THE CONSULTANT TOLD ME THE HEAD OFFICE NEVER RECEIVED A DOCUMENT WITH MY SIGNATORIES, I HAD NO PROBLEM I DID THAT BECAUSE I WANTED HELP. TO MY SURPRISE I RECENTLY FOUND OUT THAT THE ACCOUNT STILL REFLECTS ON ITC WHEN I APPLY FOR CAR FINANCE WITH MY BANK. BUT AFTER SEVERAL TIMES I MADE FOLLOW UP WITH JOHN MAUBANE ,HE TOLD ME HE SUBMITTED THE REPORT TO CREDIT BUREAUS. I'M REALLY DISTURBED ABOUT THIS. SUCH A BIG FINANCIAL INSTITUTE WITH NO SERVICE DELIEVERY.