Poor service

The service I received from African Bank is appalling. I did an application online on the 11th of April 2022 and got a callback from one of their sales agent to give me an offer. I accepted the offer and was asked to send through documents. Monday the 14th of April 2022 I sent all my documents, no acknowledgment of documents nothing received on my end. Fast forward yesterday I am worried I call in and I am told the contract department was trying to call me and they were not lucky to get hold of me so the agent says she will leave a note and they should call me before COB. COB I call back in and they have not called another agent tells me they will call before 10AM. I call again after 10AM as they have not called, agent tells me they don't see any pending application and they have to restart again with the application. Does this bank understand that we apply for credit cause we need those funds urgently? 2 weeks after I am told to re apply already for something I thought would be sorted already. I am so upset and furious because this is honestly not the type of treatment I would expect especially from a bank. I will never bank with them because they don't value their clients.