Poor service

Hi hope you well My mother passed away last week. We had an funeral policy at African bank and the last week and a half I been struggling to get help from them. I spoke with them on the landline went twice to the George branch as of today no one has come back to me. The consultant scan the documents to them but no feedback as of now. It's. actually sad to think of it in such a difficult situation.

Thanks. Leigh Primo