POOR SERVICE

Highly upset, Transferred my money from my world to a pocket in the same account. I then was unable to see where my money was, I then again transferred money into the pocket that amount showed. I then contacted African bank to question them about my money. With disappointment again they told me that they are unable to contact me if my airtime ended. I have contacted them 5 times each time prolonging the conversation knowing I have explained them that my money is missing. I have sent an email and I have also not received any feed back as to where my money would be. I would understand if my money was transferred to a different account, But i was sent in the same account. Not even able to get hold of them - How can a bank not even have a toll free number or alternative contact details. Whatsapp platform would also be a problem as it is always down. How are you able to trust a bank with my money and never get feed back. so upset and disappointed in African Bank.