Poor service bad attitude

I lodged a complaint against African Bank on the 8th Feb that relates to a numerous issues. Someone phoned the 9th Feb I was in a meeting an could not answer my phone. I have phoned on three occasions and dates and every time I was promised that I would be phoned back. Till today no one from African Bank could be bothered to reply. 2 Years ago African Bank has caused me enough headache's with them just stopping my card. you can go back on record it should still show this was all African Bank and no fault of mine. Please check my records and see that I have never missed a payment on my loan or credit card account and this is the treatment that I get. And also note that I will go to the local news paper and give them a full report on my previous experience and then this incident as well. Not only have I been treated poorly and with incompetence at your local branch but I do take this treatment very personally.