TB
Thandukwazi B
1 reviews | Active since Apr 2019
04 May 2022, 14:59
Poor service and Weak Security
Poor security my account has been having ********** activities from ubereats, reported it to the ban, they told me they know about it. It's clear they cant provide security when your account is being attacked, when confronted asking for refunds they show a high level of arrogance and not caring about the inconvenience caused to their clients. Poor services is their thing
Helpful (0)
Replies (26)0
Replies (26)TB
Thandukwazi B's updateReviewer Update
05 May 2022, 08:42Good day
No one has tried calling me I have both my contact numbers registered with the bank, there is no way that they can not go through. I called that called centre a lot of time there are of no assistance.
My number is ***
No one has tried calling me I have both my contact numbers registered with the bank, there is no way that they can not go through. I called that called centre a lot of time there are of no assistance.
My number is ***
TB
Thandukwazi B's update05 May 2022, 08:42
Reviewer Update
Good day
No one has tried calling me I have both my contact numbers registered with the bank, there is no way that they can not go through. I called that called centre a lot of time there are of no assistance.
My number is ***
No one has tried calling me I have both my contact numbers registered with the bank, there is no way that they can not go through. I called that called centre a lot of time there are of no assistance.
My number is ***
TB
Thandukwazi B's updateReviewer Update
07 May 2022, 16:22Good day
Please note that I have been waiting for feedback on this matter but nothing came as I have been promised feedback within certain hours. These are the amounts I am referring to just in case your team cant pick them up from the statement.
| 112 | POS
| 53 | POS
| 1636.9 | POS
| 118 | POS
| 475.5 | POS
| 170 | POS
| 1908.39 | POS
| 4473.79 | Total
Please note that I have been waiting for feedback on this matter but nothing came as I have been promised feedback within certain hours. These are the amounts I am referring to just in case your team cant pick them up from the statement.
| 112 | POS
| 53 | POS
| 1636.9 | POS
| 118 | POS
| 475.5 | POS
| 170 | POS
| 1908.39 | POS
| 4473.79 | Total
TB
Thandukwazi B's update07 May 2022, 16:22
Reviewer Update
Good day
Please note that I have been waiting for feedback on this matter but nothing came as I have been promised feedback within certain hours. These are the amounts I am referring to just in case your team cant pick them up from the statement.
| 112 | POS
| 53 | POS
| 1636.9 | POS
| 118 | POS
| 475.5 | POS
| 170 | POS
| 1908.39 | POS
| 4473.79 | Total
Please note that I have been waiting for feedback on this matter but nothing came as I have been promised feedback within certain hours. These are the amounts I am referring to just in case your team cant pick them up from the statement.
| 112 | POS
| 53 | POS
| 1636.9 | POS
| 118 | POS
| 475.5 | POS
| 170 | POS
| 1908.39 | POS
| 4473.79 | Total
TB
Thandukwazi B's updateReviewer Update
10 May 2022, 12:42Good day
Please note that I have been called and promised that payment will be done before close of business yesterday, however, that, did not happen and then when I called today, I was told that it will take 30 days. this is not correct, evidence of this is reference number ***.
Please note that I have been called and promised that payment will be done before close of business yesterday, however, that, did not happen and then when I called today, I was told that it will take 30 days. this is not correct, evidence of this is reference number ***.
TB
Thandukwazi B's update10 May 2022, 12:42
Reviewer Update
Good day
Please note that I have been called and promised that payment will be done before close of business yesterday, however, that, did not happen and then when I called today, I was told that it will take 30 days. this is not correct, evidence of this is reference number ***.
Please note that I have been called and promised that payment will be done before close of business yesterday, however, that, did not happen and then when I called today, I was told that it will take 30 days. this is not correct, evidence of this is reference number ***.
TB
Thandukwazi B's updateReviewer Update
10 May 2022, 15:11Good day
My number: *** and i am available there is no missing call here.
With Regards
My number: *** and i am available there is no missing call here.
With Regards
TB
Thandukwazi B's update10 May 2022, 15:11
Reviewer Update
Good day
My number: *** and i am available there is no missing call here.
With Regards
My number: *** and i am available there is no missing call here.
With Regards
TB
Thandukwazi B's updateReviewer Update
11 May 2022, 09:36Good day
Can I just have my monies paid back and thereafter when the account is at zero balance I can close the amount so I can have peace of mind and my monies will be safe with another institution with good security and good customer service.
Can I just have my monies paid back and thereafter when the account is at zero balance I can close the amount so I can have peace of mind and my monies will be safe with another institution with good security and good customer service.
TB
Thandukwazi B's update11 May 2022, 09:36
Reviewer Update
Good day
Can I just have my monies paid back and thereafter when the account is at zero balance I can close the amount so I can have peace of mind and my monies will be safe with another institution with good security and good customer service.
Can I just have my monies paid back and thereafter when the account is at zero balance I can close the amount so I can have peace of mind and my monies will be safe with another institution with good security and good customer service.
TB
Thandukwazi B's updateReviewer Update
12 May 2022, 12:51I have been getting SMS saying my query has been resolved however, I haven't gotten my money, when I call the bank, they are telling me that they only registered the query and I should wait for another 30 days.
This continues to demonstrate their arrogance and unproffesional behaviour again.
This continues to demonstrate their arrogance and unproffesional behaviour again.
TB
Thandukwazi B's update12 May 2022, 12:51
Reviewer Update
I have been getting SMS saying my query has been resolved however, I haven't gotten my money, when I call the bank, they are telling me that they only registered the query and I should wait for another 30 days.
This continues to demonstrate their arrogance and unproffesional behaviour again.
This continues to demonstrate their arrogance and unproffesional behaviour again.
TB
Thandukwazi B's updateReviewer Update
13 May 2022, 10:17Can someone in this ban do their job and serve us as clients.
TB
Thandukwazi B's update13 May 2022, 10:17
Reviewer Update
Can someone in this ban do their job and serve us as clients.
TB
Thandukwazi B's updateReviewer Update
16 May 2022, 11:42Still waiting for communication from the bank, no response even after I called
TB
Thandukwazi B's update16 May 2022, 11:42
Reviewer Update
Still waiting for communication from the bank, no response even after I called
TB
Thandukwazi B's updateReviewer Update
17 May 2022, 11:15What should I do to get my money back from this bank. no one called me, my number its always available ***
TB
Thandukwazi B's update17 May 2022, 11:15
Reviewer Update
What should I do to get my money back from this bank. no one called me, my number its always available ***
TB
Thandukwazi B's updateReviewer Update
17 May 2022, 18:24I have been patient enough on this matter, if this is not resolved by midday 17th May 2022, I will take to social media and also travel to the organisation's CEO's office and will also share all these communications.
You might not take me seriously as a person but I'm sure you will appreciate the stakeholder relations nightmare this will be.
You might not take me seriously as a person but I'm sure you will appreciate the stakeholder relations nightmare this will be.
TB
Thandukwazi B's update17 May 2022, 18:24
Reviewer Update
I have been patient enough on this matter, if this is not resolved by midday 17th May 2022, I will take to social media and also travel to the organisation's CEO's office and will also share all these communications.
You might not take me seriously as a person but I'm sure you will appreciate the stakeholder relations nightmare this will be.
You might not take me seriously as a person but I'm sure you will appreciate the stakeholder relations nightmare this will be.
TB
Thandukwazi B's updateReviewer Update
25 May 2022, 10:35Today is day 41 and still, and I am waiting for a resolution to my dispute. This is the definition of poor service. ***
TB
Thandukwazi B's update25 May 2022, 10:35
Reviewer Update
Today is day 41 and still, and I am waiting for a resolution to my dispute. This is the definition of poor service. ***
TB
Thandukwazi B's updateReviewer Update
26 May 2022, 08:35Received a call from a consultant confirming that the investigations were done and that I will have feedback latest by Tuesday, today is Thursday when I call in, the call centre consultant tells me a different story. Is this done on purpose or what?
TB
Thandukwazi B's update26 May 2022, 08:35
Reviewer Update
Received a call from a consultant confirming that the investigations were done and that I will have feedback latest by Tuesday, today is Thursday when I call in, the call centre consultant tells me a different story. Is this done on purpose or what?
TB
Thandukwazi B's updateReviewer Update
26 May 2022, 14:43From the bank and the people dealing with issues not giving a clear answer and my monies still with the bank. poor service continues
TB
Thandukwazi B's update26 May 2022, 14:43
Reviewer Update
From the bank and the people dealing with issues not giving a clear answer and my monies still with the bank. poor service continues
TB
Thandukwazi B's updateReviewer Update
27 May 2022, 11:32Still, there is no communication and nothing is happening almost two months
TB
Thandukwazi B's update27 May 2022, 11:32
Reviewer Update
Still, there is no communication and nothing is happening almost two months
TB
Thandukwazi B's updateReviewer Update
27 May 2022, 12:32What does it take for a person to be taken seriously, do I need to visit one of the nearest branches and make chaos there and be physical so that my matter is taken seriously. the lady who went with snakes to Absa it worked.
I think I need to take it to myself that my issues are resolved.
I think I need to take it to myself that my issues are resolved.
TB
Thandukwazi B's update27 May 2022, 12:32
Reviewer Update
What does it take for a person to be taken seriously, do I need to visit one of the nearest branches and make chaos there and be physical so that my matter is taken seriously. the lady who went with snakes to Absa it worked.
I think I need to take it to myself that my issues are resolved.
I think I need to take it to myself that my issues are resolved.
TB
Thandukwazi B's updateReviewer Update
31 May 2022, 09:55still no correspondance
TB
Thandukwazi B's update31 May 2022, 09:55
Reviewer Update
still no correspondance
TB
Thandukwazi B's updateReviewer Update
31 May 2022, 12:57I have contacted the bank again and I was told that I need to wait for another 30 days, it seems I will have to wait for 70 days for African Bank to give me my money back. This is pure definition of poor service.
TB
Thandukwazi B's update31 May 2022, 12:57
Reviewer Update
I have contacted the bank again and I was told that I need to wait for another 30 days, it seems I will have to wait for 70 days for African Bank to give me my money back. This is pure definition of poor service.
TB
Thandukwazi B's updateReviewer Update
01 Jun 2022, 14:01still counting
TB
Thandukwazi B's update01 Jun 2022, 14:01
Reviewer Update
still counting
TB
Thandukwazi B's updateReviewer Update
02 Jun 2022, 19:05i waited for the whole day for the credit and or update but nothing came again
TB
Thandukwazi B's update02 Jun 2022, 19:05
Reviewer Update
i waited for the whole day for the credit and or update but nothing came again
TB
Thandukwazi B's updateReviewer Update
06 Jun 2022, 10:08Can someone tell me when I'm i getting my money
TB
Thandukwazi B's update06 Jun 2022, 10:08
Reviewer Update
Can someone tell me when I'm i getting my money
TB
Thandukwazi B's updateReviewer Update
07 Jun 2022, 14:10Have requested that all my money be returned, I see less than half of the money has been returned and there is no explanation as t what is happening with the rest of my money and as to when will I get it.
TB
Thandukwazi B's update07 Jun 2022, 14:10
Reviewer Update
Have requested that all my money be returned, I see less than half of the money has been returned and there is no explanation as t what is happening with the rest of my money and as to when will I get it.
TB
Thandukwazi B's updateReviewer Update
09 Jun 2022, 16:01Still no communication from African Bank
TB
Thandukwazi B's update09 Jun 2022, 16:01
Reviewer Update
Still no communication from African Bank
TB
Thandukwazi B's updateReviewer Update
10 Jun 2022, 11:38Can someone at African bank let me know what is happening with my money
TB
Thandukwazi B's update10 Jun 2022, 11:38
Reviewer Update
Can someone at African bank let me know what is happening with my money
TB
Thandukwazi B's updateReviewer Update
20 Jun 2022, 15:58it's going for 90 days and still no refund of my money from African Bank, this is more than poor service and totally inhuman
TB
Thandukwazi B's update20 Jun 2022, 15:58
Reviewer Update
it's going for 90 days and still no refund of my money from African Bank, this is more than poor service and totally inhuman
TB
Thandukwazi B's updateReviewer Update
21 Jun 2022, 18:22Still no correspondence and resolution after 91 days ( *** and ***) maybe they don't have my number.
TB
Thandukwazi B's update21 Jun 2022, 18:22
Reviewer Update
Still no correspondence and resolution after 91 days ( *** and ***) maybe they don't have my number.
TB
Thandukwazi B's updateReviewer Update
22 Jun 2022, 11:23 Still no correspondence and resolution after 92 days ( *** and ***) maybe they don't have my number.
TB
Thandukwazi B's update22 Jun 2022, 11:23
Reviewer Update
Still no correspondence and resolution after 92 days ( *** and ***) maybe they don't have my number.