1 reviews | Active since Aug 2013
Poor service and unreliable
I have endless issues since joining African Bank.
On the 19th of November, I went to collect my credit card only for the card to faulty and had to go back for a card replacement and was charged for the card replacement. (This was not my fault that a faulty card was provided)
On the 25th of November, I made a payment to my credit card, however the funds have not been allocated to my account.
Today, the 27th of November, I purchased electricity and the funds were deducted, however I haven't received the sms notification of electricity purchase nor have I received the electricity token number.
I'm trying to see the good side of using African Bank but it's been endless problems.
Can someone please help me sort this issue out.
I'm waiting for a refund for the card replacement.
I'm waiting for the payment I made to reflect in my account and I'm waiting for the electricity token number that I purchased.
I'm not willing to wait till Tuesday to have all of the above resolved. So I'm expecting everything to be resolved by Monday afternoon. I think I'm being reasonable.
However I went through my account and do not see the refund for the card replacement. I only see the funds that were debited for the card replacement on the 23/11/2021 for the amount of R100.00 and R15.00, so this matter is still unresolved, you should have a complaint on the system for this incident that occurred.
Is there no easier way for me to make a payment to my credit card where the funds can be cleared immediately? I made the payment to my credit card as I needed to use it this weekend, had I known that the funds would take so long to clear I would have rather made the payment last day of the month. What repayment options do I have?
I'll await for feedback with regards to the electricity token.
I do hope all my queries will be attended to promptly.
Thank you to the lady who called me back, I was really happy with your response time and your service.
However I went through my account and do not see the refund for the card replacement. I only see the funds that were debited for the card replacement on the 23/11/2021 for the amount of R100.00 and R15.00, so this matter is still unresolved, you should have a complaint on the system for this incident that occurred.
Is there no easier way for me to make a payment to my credit card where the funds can be cleared immediately? I made the payment to my credit card as I needed to use it this weekend, had I known that the funds would take so long to clear I would have rather made the payment last day of the month. What repayment options do I have?
I'll await for feedback with regards to the electricity token.
I do hope all my queries will be attended to promptly.
Thank you to the lady who called me back, I was really happy with your response time and your service.
I really need access to the funds and my refund for the card replacement as well the electricity.
I will also be seeking compensation for my time.
Joining African Bank has so far been unpleasant.
I really need access to the funds and my refund for the card replacement as well the electricity.
I will also be seeking compensation for my time.
Joining African Bank has so far been unpleasant.