Poor service and lack of communication

There seems to be miscommunication and bad interpretation at African Bank which has resulted in poor customer service and I am a dissatisfied customer!<br> <br> Firstly my credit card account was warmed! Without any communication or notice thereof, I was trying to pay for a purchase and my card was declined. I understand that I missed 3 payments(Oct, Nov and Dec) this was due to personal reasons, however on 27th January all my payments were brought up to date. When I contacted the call centre(CC) I was advised that due to the missed payments, 3 debit orders would have to go off before the account is reactivated! This I also don't understand as if the account is up to date, why can't I access the money?? 3 Debit orders have gone off and when I contacted the CC I was told they would reactivate my card, but that was not done. Today when I called again to follow up on this I was told that my card would not be reactivated because of the missed payments. This does not make sense and I don't understand this poor service, I have always kept up with my payments and been a good customer, yet I am treated with disrespect!!<br>