Poor Service and *******!

Got a call from African Bank to increase current installment. I agreed to increase however, they advised I will have two installments one with their tracers and another with them. I asked they cancel the installment with the tracer and that only one agreement and installment is in place. They refused saying this can not happen. I asked for the contact details for the tracers to cancel with them. They said they do not have the contact details. Asked Tifetso to speak if I could speak to the supervisor. Spoke to Judith Mkhonto (Supervisor), very poor customer handling and rude individual who refused to assist or take accountability on the putting me through to the tracers or logging a complaints query. She advised that I as customer must take initiative to call Customer care to log a compliant because she will not transfer my call to them or I can go the branch. She then, advised that if I refuse to make an agreement without speaking or cancelling my agreement with the Tracers, they will then call me each and every day. Meaning that I will be harassed with a phone call for wanting to make payment towards my account but refusing to have two amounts going off my account for the same account. African Bank I am really disappointed with the service provided by your institution, and I am willing to go further with this. There's absolutely no way that as a consumer I do not have the right to cancel and opt-in a new agreement that services both parties good.