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Pearl M
1 reviews | Active since Jan 2018
18 Jan 2024, 10:02
Poor Service & Advertising what they can't offer!!!!!!
Hi, I'm an African Bank My World Card holder but they have introduced a Audacious Reward system where you earn points and exchange them. It's been two months now I can not redeem my points on the selected brand which is Vodacom. I have called customer services numerous times. And I simply get they have escalated my matter. I cannot speak with someone who will give me a time frame the last one I got was 48hrs that was weeks ago. I'm totally disappointed!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (8)0
Replies (8)
African Bank's replyOfficial
18 Jan 2024, 11:19Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply18 Jan 2024, 11:19
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
PM
Pearl M's updateReviewer Update
18 Jan 2024, 11:49My number is the very same one you sent an sms to. You can call I don't have airtime to reply yes to your sms. Because why? I can't redeem my points.
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Pearl M's update18 Jan 2024, 11:49
Reviewer Update
My number is the very same one you sent an sms to. You can call I don't have airtime to reply yes to your sms. Because why? I can't redeem my points.
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Pearl M's updateReviewer Update
18 Jan 2024, 11:49I'll patiently wait for your call.
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Pearl M's update18 Jan 2024, 11:49
Reviewer Update
I'll patiently wait for your call.
African Bank's replyOfficial
18 Jan 2024, 12:11You would need to reply the SMS in order for us to attend your social media query.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply18 Jan 2024, 12:11
Official
You would need to reply the SMS in order for us to attend your social media query.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
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Pearl M's updateReviewer Update
18 Jan 2024, 15:53I have rep**** to your sms twice I still have not been attended?
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Pearl M's update18 Jan 2024, 15:53
Reviewer Update
I have rep**** to your sms twice I still have not been attended?
African Bank's replyOfficial
19 Jan 2024, 09:48Thanks for speaking up and calling us out. I tried contacting you however your number is on voicemail. Please share with us on when is the convenient time for us to call you back.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply19 Jan 2024, 09:48
Official
Thanks for speaking up and calling us out. I tried contacting you however your number is on voicemail. Please share with us on when is the convenient time for us to call you back.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
PM
Pearl M's updateReviewer Update
19 Jan 2024, 10:17Good day,
I have received an sms saying my my matter has been resolved but yet when I still try to redeem the points it gives me an error. It says, sorry the was an error processing your request please try again after 24hrs. As I have stated in my first review that this has been happening for 2 months. But yet you say you have resolved the matter?
I have received an sms saying my my matter has been resolved but yet when I still try to redeem the points it gives me an error. It says, sorry the was an error processing your request please try again after 24hrs. As I have stated in my first review that this has been happening for 2 months. But yet you say you have resolved the matter?
PM
Pearl M's update19 Jan 2024, 10:17
Reviewer Update
Good day,
I have received an sms saying my my matter has been resolved but yet when I still try to redeem the points it gives me an error. It says, sorry the was an error processing your request please try again after 24hrs. As I have stated in my first review that this has been happening for 2 months. But yet you say you have resolved the matter?
I have received an sms saying my my matter has been resolved but yet when I still try to redeem the points it gives me an error. It says, sorry the was an error processing your request please try again after 24hrs. As I have stated in my first review that this has been happening for 2 months. But yet you say you have resolved the matter?
African Bank's replyOfficial
19 Jan 2024, 11:55Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply19 Jan 2024, 11:55
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***