Poor service

African bank doesn't deserve my rating at all. I am sick and tired of always following up on you with regards to my refunds, why must I always waste my airtime and money to beg you for refunds every month? I have paid this acc 3rd May bt you are still deducting on my account...and I must struggle to get my money back. I am really ****ed off with this bank...May, June and now it's July...still deducting whereas the account has been closed!!!!