Poor Service

I recently app**** for a personal loan and was asked to submit supporting documents which I did.

Today when I queried the status, I was told that they require a employment letter with particular information or details on the letter.

If someone at the bank was intelligent enough to actually contact my employer, they would have been able to get the relevant information and process the application.

Now I have to wait until I get a response before I can try alternatives.

I must mention that I did get great service from the first line support consultants. Great work and I hope the other department can learn something about customer service from you.